Returns & Exchanges

We want you to be completely satisfied with your purchase from Dick's Edinburgh, which is why we offer a 14-day return period for all unworn and unaltered items. Please ensure all original tags remain attached and the garment is in its original condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or visit our Edinburgh store to notify us of your intent to return or exchange an item within 14 days of receipt.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging, ensuring all designer labels and tags are intact to prevent damage during transit.

• 3.
  Ship to Store

  Send your package using a tracked postal service to our boutique address; please note that customers are responsible for return shipping costs unless the item is faulty.

• 4.
  Quality Check & Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method or arrange for your exchange item to be dispatched within 5 business days.